Terms / Conditions

A. Order Acceptance

Your order constitutes an offer to purchase goods. Acceptance of your order occurs when we dispatch the goods.

We reserve the right to cancel any order prior to dispatch where:

• fraud or unauthorised activity is reasonably suspected;
• payment cannot be authorised;
• verification information is not provided within a reasonable timeframe;
• a pricing or product description error is identified;
• stock becomes unavailable.

If we cancel your order before dispatch, you will receive a full refund.

B. Security and Verification Delays

We may carry out security and fraud prevention checks prior to dispatch. Where additional verification is required, dispatch may be delayed.

We are not liable for delivery delays resulting from reasonable security, payment verification, customs procedures, or other events outside our reasonable control.

Nothing in this section affects your statutory right to cancel if delivery exceeds 30 days (or another agreed timeframe).

C. Cancellation Before Dispatch

You may request cancellation before dispatch.

If your order has not yet been processed by the partner boutique, cancellation is free of charge.

If the order has already been processed by the partner boutique (meaning the goods have been prepared for shipment and non-recoverable payment processing and logistics costs have been incurred), we reserve the right to deduct a reasonable cancellation charge reflecting actual direct costs incurred.

You will be informed if such a charge applies before cancellation is confirmed.

D. Right to Cancel After Delivery (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this statutory right, you must notify us within 14 days of delivery.

Under statutory rules, you then have a further 14 days to return the goods.

E. Return Process and Timeframe

In addition to your statutory rights, THE FASHION SQUARE operates a streamlined return policy.

To qualify under our standard return process:

• A return request must be submitted via your account within 14 days of delivery; and
• The goods must be physically received by us within 14 days of delivery.

Once your return request is submitted, we provide an express prepaid return label, typically within a few hours. Delivery generally takes 48–72 hours.

If goods are not received within 14 days of delivery and you have not notified us that you are exercising your statutory cancellation right, we reserve the right to refuse the return.

Nothing in this section limits your statutory rights.

F. Delivery

Delivery times shown at checkout are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• customs clearance procedures,
• carrier disruptions,
• force majeure events,
• security or payment verification processes,
• circumstances outside our reasonable control.

All orders are insured during transit until delivery in accordance with these Terms.

Risk in the goods passes to you when the goods come into your physical possession or into the possession of a person identified by you to take delivery.

Title to the goods passes to you upon delivery.

Where a signature is required, a signature at the delivery address (including by a person identified by you) constitutes evidence of delivery.

If you request delivery without signature, to a neighbour, or to a safe place, risk passes once the goods have been delivered in accordance with your instructions.

G. Refusal of Delivery

If delivery is refused without valid legal reason, or if you fail to take reasonable steps to accept delivery, we may deduct any direct costs incurred (including return shipping and customs charges) from your refund.

This does not affect your statutory rights in respect of faulty or non-conforming goods.

A. How to Initiate a Return

To initiate a return, you must submit a return request via the "Orders & Returns" section of your online account within 14 days of delivery.

Once your request is approved, we will provide:

• An express prepaid return shipping label; and
• A return note with instructions.

Return labels are typically provided within a few hours of the request.

Returns must be shipped from the same country to which the order was originally delivered.

B. Return Conditions

Returned items must be:

• unworn, unused and undamaged;
• in the same condition as received;
• complete with all security tags, authenticity cards and labels attached;
• returned in original packaging, including branded boxes, dust bags and protective materials where applicable.

Footwear and accessories must be returned with their original branded boxes and dust bags placed inside protective packaging.

Jewellery must include all original packaging and accompanying documentation.

Hosiery, lingerie and swimwear must be returned with hygiene seals intact and in unopened, undamaged packaging where applicable.

You are responsible for ensuring the goods are adequately packaged for return shipment.

If any component (including packaging, accessories or documentation) is missing or damaged, we may reduce your refund to reflect any loss in value.

C. Inspection and Authenticity Verification

All returned goods are subject to quality control and authenticity inspection.

If returned goods are found to be:

• used beyond reasonable inspection,
• damaged after delivery,
• altered,
• substituted,
• counterfeit,
• or otherwise tampered with,

we reserve the right to refuse the return or reduce the refund accordingly. Where fraud is suspected, we may report the matter to relevant authorities and payment providers.

Nothing in this section limits your statutory rights in respect of faulty or non-conforming goods.

D. Return Contribution

For UK returns, a fixed return contribution of £10 applies per returned item.

This contribution includes:

• Express return shipping label
• Return handling and processing
• Customs and logistics administration

No additional return fees apply.

The £10 per-item contribution will be deducted from your refund unless the goods are faulty, not as described, or otherwise non-compliant with your statutory rights.

E. Refunds

We refund the full order value paid, including duties and import VAT.

Initial outbound shipping contributions and optional services (such as gift wrapping) are non-refundable unless the goods are faulty.

Refunds are issued to the original payment method.

For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods (or evidence of return), in accordance with UK law.

As part of our service guarantee, we aim to process refunds within 1 business day following successful receipt and quality control inspection. During peak periods or where additional inspection (including authenticity verification or fraud checks) is required, processing may take longer. In all cases, refunds will be issued within the statutory timeframe required by law.

A. General Terms & Conditions

Credits/Coupons Usage:

• Can only be used for purchases at THE FASHION SQUARE.
• Items marked with a red dot are excluded.
• Cannot be exchanged for cash.
• If the purchase amount is lower than the credit value, the remaining balance stays in the customer’s THE FASHION SQUARE account.
• If the purchase amount is higher than the credit value, the remaining balance must be paid via another accepted payment method.
• Credits/Coupons are personal, non-transferable, and can only be used by the account holder.
• THE FASHION SQUARE is not responsible for lost, stolen, or misused credits/coupons.

Refunds & Returns:

• Purchases made with credits/coupons follow THE FASHION SQUARE’s standard return and refund policy.
• Rewards used in a purchase are excluded from cash refunds. If valid, the reward will be re-credited to the customer’s THE FASHION SQUARE account.
• Expired credits cannot be refunded or extended.

Note: THE FASHION SQUARE reserves the right to modify, suspend, or cancel the referral program at any time without prior notice.

B. Referrer Rewards (Store Credit)

Eligibility:

• Referrer must be at least 18 years old.
• The referred friend must be a new THE FASHION SQUARE customer, at least 18 years old, and meet all eligibility requirements.

Reward Details:

• Referrers earn 10% store credit of their friend’s first order value.
• Credits are cumulative but subject to limits:
• Maximum 5 rewards in 24 hours
• Maximum 8 rewards in 1 month
• Maximum 10 rewards in 12 months
• Total credit value cannot exceed USD 1,500 (or local currency equivalent) within 12 months

Conditions for Credit Granting:

• The referred friend must place and retain their first order.
• The order must not be canceled or returned.
• The 14-day return period must pass.

Validity & Restrictions:

• Credits are valid for 3 months from the date of issue.
• Cannot be combined with other discount codes in the same order.
• Maximum discount per order: USD 500 (or local currency equivalent).

Notification:

• Referrers will receive an email once the friend’s purchase is confirmed.

C. Referred Friend Rewards (Promo Code)

Eligibility:

• Must create a new THE FASHION SQUARE account using the email provided by the referrer.
• Must be at least 18 years old.

Reward Details:

• 10% discount on the first order of USD 200 or more (or local currency equivalent).
• Coupon is valid for 3 months from the date of issue.

Conditions:

• Coupon is revoked if the first order is canceled or returned.
• Cannot be combined with other discount codes in the same order.
• Applies to selected items; some items or partner boutiques may be excluded.
• Maximum discount per order: USD 500 (or local currency equivalent).